FAQs
What is Lavee?
Lavee is your go-to destination for a wide range of high-quality products across various categories, including Home Décor, Outdoor, Baby Care, Kitchen Tools, Pets, Fitness, and Electronics. We strive to provide exceptional value and customer satisfaction.
Where are you located?
We are an online store, and you can shop our products from the comfort of your home at any time.
How can I contact customer service?
You can reach our customer service team via email at tiforp.business@gmail.com
Ordering and Payment
How do I place an order?
To place an order, browse our categories, add the desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it by contacting our customer service team. After 24 hours, we may not be able to make changes as your order may already be processed.
Shipping and Delivery
What are your shipping options?
We offer standard and expedited shipping options. Shipping times and costs vary based on your location and the shipping method selected at checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and costs will vary based on your location.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy on most items. To initiate a return, please contact our customer service team for instructions. Items must be in their original condition and packaging.
How do I get a refund?
Once we receive and inspect your returned item, we will process your refund. It may take 5-7 business days for the refund to appear on your original payment method.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund.
Product Information
How can I find more information about a product?
Product details, including specifications and customer reviews, are available on the product page. If you need further information, feel free to contact our customer service team.
How do I know if a product is in stock?
The product page will indicate if an item is in stock. If an item is out of stock, you may have the option to sign up for a notification when it becomes available again.
If you have any other questions, please don't hesitate to contact us. Thank you for shopping at Lavee!