Returns & Refunds

Order Cancellation

At Zenovique, we understand that circumstances may change. Therefore, all orders can be canceled until they are shipped. If you've paid for your order and need to modify or cancel it, please reach out to us within 12 hours. Once the packaging and shipping process has begun, cancellation is no longer possible.

Refunds

Your satisfaction is our priority. We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Simply inform us, and we'll provide a return address and offer a replacement or refund according to your preference.

If you're unsatisfied with your order for any reason, please don't hesitate to contact our support team. We're here to assist you in any way we can!

Please note that customers are responsible for covering return shipping costs.

We do not issue refunds under the following circumstances:

• Your order doesn't arrive due to factors within your control (eg, providing an incorrect shipping address).

You may submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired. Simply send us a message via our Contact Us page, and we'll be happy to assist you.