Shipping & Delivery
SECTION 1 – SHIPPING POLICY OVERVIEW
Welcome to Zeno ! Our Shipping Policy is designed to ensure your seamless experience from purchase to delivery. Here's what you need to know:
At Zenovique, we're dedicated to delivering our products to you in the best condition possible. This policy outlines the terms and conditions for shipping through our website www.zenovique.com . While it's important to review, please note that it doesn't establish any legal rights between us and you. We reserve the right to modify this policy at any time without prior notice. Remember to double-check your delivery address during checkout to avoid any issues with delivery.
SECTION 2 - SHIPPING COVERAGE
No matter where you are in the world, we've got you covered. We're thrilled to offer global shipping, ensuring your orders are dispatched promptly upon processing and payment verification.
SECTION 3 – SHIPPING RATES AND CARRIERS
We work with reputable shipping carriers tailored to your location. They determine their shipping methods, so you can rest assured knowing your products are in good hands. And the best part? We offer free worldwide shipping on all our products!
SECTION 4 – SHIPPMENT PROCESSING AND TRACKING
Once your order is placed, processed, and payment approved, it's time to get it to you! We process orders immediately and ship based on the priority you've selected. Please note, we don't ship on weekends or holidays. But don't worry – we'll provide you with tracking numbers within 1 – 3 days after placing your order. Keep an eye on your email for updates!
4.1 - Shipping Duration:
- United States: 5-9 business days
- Canada, Europe: 5-9 business days
- Australia, New Zealand: 5-9 business days
- Central & South America: 10-20 Business days
- Asia: 8-15 business days
- Africa: 10-20 business days
SECTION 5 – SHIPPING DELAYS
Unfortunately, there are circumstances beyond our control that may cause delays. While we can't offer shipping refunds for these instances, we'll do everything we can to keep you updated along the way.
SECTION 6 – CONSOLIDATED PACKAGING
We like to keep things efficient! Depending on your order, items may be shipped separately, but don't worry – we've got everything covered. Just a heads up: serums or liquid products are shipped separately for safety reasons.
SECTION 7 – CONTACT US
Got questions? We're here to help! Reach out to us anytime at info@z enovique .com
We would love to hear from you!